Terms of Service (Business Customers Only)
These Terms of Service apply to all orders placed with Bridgewater Direct via our website. By accessing our website and/or placing an order, you agree to be bound by these Terms.
1. Business customers only
Bridgewater Direct supplies goods and services exclusively to business customers purchasing wholly in the course of their trade, profession or business. By placing an order, you confirm and warrant that you are acting as a business customer and not as a consumer. Consumer rights that apply only to consumers (including statutory consumer cancellation rights) do not apply to purchases made under these Terms.
We may request reasonable evidence of business status at any stage, including a company name, VAT number, business email address or other trading information. If we reasonably believe that an order has been placed by, or on behalf of, a consumer, or that the information provided is inaccurate, we reserve the right to refuse, suspend or cancel the order and, where payment has been taken, refund it.
2. Contract formation and order acceptance
Your order constitutes an offer to purchase. A contract is formed only when we accept your order. We may accept an order by sending an order confirmation, taking payment, commencing production, dispatching goods, or by any other clear written acceptance. We reserve the right to refuse an order for any reason, including where pricing or listing errors are identified, where product availability is impacted, where fraud is suspected, or where we are unable to verify business status.
3. Made-to-order manufacturing and specification responsibility
Our products are manufactured and supplied on a made-to-order basis using the sizes, quantities, colours, finishes and other specifications submitted at checkout and/or otherwise confirmed in writing. You are solely responsible for ensuring that all specifications provided to us are complete, accurate and suitable for your intended use, including confirming measurements, site conditions, compatibility, and any technical requirements. We do not provide design responsibility unless expressly agreed in writing.
Where you request or provide drawings, dimensions, schedules or other technical information, you confirm that these are accurate and issued for manufacture. If any information is unclear or inconsistent, we may seek clarification; however, we are not obliged to identify errors and we may proceed based on the information supplied.
4. No cancellation or amendments once submitted
Because production may begin immediately after an order is placed, orders cannot be cancelled, changed or amended once submitted, including any changes to sizes, colours, cut-outs, configurations, quantities, delivery details or other specifications. Any requests to amend an order after submission may be declined. If we agree to an amendment request in writing, it may result in additional charges and revised lead times.
5. Pricing, VAT and payment
All prices are shown in GBP. Where prices are shown exclusive of VAT, VAT will be added at the applicable rate at checkout and confirmed on the invoice. Payment must be made in full in advance unless we have agreed credit terms in writing. We reserve the right to suspend production, dispatch and/or delivery until payment has cleared.
If a pricing, product description or specification error is identified, we may correct it and notify you. Where the correction affects your order, you may be offered the option to proceed on the corrected basis or to have the order cancelled and refunded.
6. Delivery, access and unloading
Delivery dates and lead times are estimates unless expressly agreed otherwise in writing. You must ensure that the delivery location is accessible for the delivery vehicle and that suitable labour and equipment are available to unload and move goods safely. If delivery fails due to access restrictions, site closures, inability to unload, or absence of a responsible person, additional charges may apply and delivery may be rescheduled.
Risk in the goods passes to you on delivery. Title to the goods passes to you only once we have received cleared payment in full (including any additional charges).
7. Inspection on delivery
You are responsible for inspecting goods upon delivery. You must follow the inspection and notification requirements set out in our Refund Policy, which forms part of your contractual documentation for returns, defects and transit damage. Where a signature is required on delivery, you should not sign as received in good condition unless you have had a reasonable opportunity to check the delivery for visible damage, missing items and obvious discrepancies.
8. Installation and use
You are responsible for ensuring that goods are installed, handled and used correctly and in accordance with any instructions or guidance we provide. We are not responsible for issues arising from incorrect installation, inappropriate fixing methods, unsuitable site conditions, subsequent alterations, misuse, or failure to follow reasonable handling and storage practices.
9. Limitation of liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to the above, our total aggregate liability arising out of or in connection with any order or these Terms (whether in contract, tort including negligence, misrepresentation, restitution or otherwise) shall be limited to the amount paid by you for the relevant goods or services giving rise to the claim.
We will not be liable for indirect or consequential losses, including loss of profit, loss of revenue, loss of business, loss of goodwill, or business interruption. We will not be liable for delays or failures caused by events outside our reasonable control.
10. Intellectual property
All website content, product imagery, drawings, specifications, designs and materials provided by us remain our intellectual property (or the intellectual property of our licensors). You may not reproduce or use our content except as necessary for the purpose of placing and fulfilling an order.
11. Force majeure
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including supply chain disruption, transport delays, material shortages, strikes, acts of government, or other events of force majeure. Where such an event occurs, we will contact you as soon as reasonably practicable and agree a revised delivery timetable where possible.
12. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or any order, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
13. Contact
If you need to contact us about these Terms, please email info@bridgewaterdirect.co.uk
